Legal

Terms & Conditions

Last updated: May 29, 2026

By using DeliveryHUB, you agree to these Terms. Please read them carefully before using our platform.

1. Acceptance of Terms

By accessing or using the DeliveryHUB application, you agree to be bound by these Terms. If you disagree, you may not access the Service.

2. User Roles & Responsibilities

Customers

Customers are responsible for providing accurate addresses, package descriptions, and receiver contact information. Misrepresentation is strictly prohibited.

Riders

Riders must maintain a valid driver's licence and vehicle insurance. Riders are independent contractors responsible for their own tax obligations.

3. Bidding & Pricing

All bids are binding once accepted. The platform calculates estimated pricing based on distance, demand, and time. The accepted bid is the final charge.

4. Prohibited Items

5. Liability

DeliveryHUB is a platform connecting customers and riders. While we verify riders, we are not liable for delays caused by traffic, weather, or acts of nature.

6. Dispute Resolution

Disputes should first be resolved through in-app support. Unresolved disputes will proceed to binding arbitration under applicable law.

7. Account Termination

We reserve the right to terminate accounts for violation of these Terms, fraudulent activity, or behaviour harmful to other users.

8. Governing Law

These Terms shall be governed by applicable local laws without regard to conflict of law provisions.