Everything you need to know about DeliveryHUB.
For Customers
Open the app, tap "New Delivery", enter your pickup address, drop-off address, package details, and receiver contact. Once submitted, nearby riders will start placing bids within minutes.
After posting a delivery, available riders submit bids. You see each rider's profile, vehicle type, and rating. Accept the bid that works best for you — price, speed, or trust.
Yes! Once a rider starts your delivery, you can watch their live GPS location on the map, see the delivery route, and get live ETA updates until delivery is confirmed.
Contact support immediately through the app. Document the issue with photos. We have a dispute resolution process and riders carry appropriate insurance.
The system estimates a price based on distance, current demand, and traffic conditions. Riders bid at or around this price and you choose which bid to accept.
For Riders
Download the app, complete rider verification (license, vehicle, ID), and once approved you can browse open delivery requests and start bidding immediately.
Yes! The multi-package routing feature batches compatible deliveries into one optimized route so you earn more per trip with less idle time.
Earnings appear in your Rider Dashboard after each delivery confirmation. Weekly payouts are transferred directly to your bank account or mobile money.
We use real road navigation via OpenRouteService, OSRM, or Google Directions API — providing accurate turn-by-turn directions on actual roads.
General
DeliveryHUB currently operates in 50+ cities. Download the app and enter your location to check availability.
Reach us via in-app chat, email at help@deliveryhub.tech, or phone at +233 (0) 506 944 615. Support is available Monday–Sunday, 6am–6pm GMT.